Terms of Service for Elyrium

Effective Date: 3rd October 2024

Welcome to Elyrium. By engaging our services, you agree to the following terms and conditions. Please read them carefully as they outline the rules and responsibilities for both Elyrium and our clients.

1. Services Provided

Elyrium offers the following services:

  • Web Design: Custom website design for small businesses, primarily using WordPress and Shopify platforms.
  • Press Release Writing and Distribution: Professional press release writing and distribution to relevant media outlets.
  • SEO Content Writing: High-quality, SEO-optimized content writing to improve search engine rankings.
  • Email Marketing: Strategic email marketing services, including campaign creation and management.
  • Website Audit Services: Comprehensive website audits to identify areas for improvement in terms of SEO, design, and performance.
  • Logo Design Services: Unique and customized logo designs for branding purposes.

Each project is quoted on a bespoke basis, tailored to the client’s specific needs.

2. Client Responsibilities

  • Provision of Materials: Clients are required to provide necessary materials (such as images, branding assets, or specific content) as requested for web design or content creation. If materials are not provided in a timely manner, Elyrium reserves the right to adjust project deadlines accordingly.
  • Project Delays: If clients cause project delays by failing to provide requested materials or feedback, Elyrium will allow for up to three reminders before pausing or terminating the project. If deadlines are continually missed, the project may be canceled.

3. Payment and Pricing

  • Payment Terms: All services require full payment upfront, unless otherwise agreed upon for larger or ongoing projects (e.g., monthly installments for ongoing services like SEO or email marketing).
  • No Payment, No Service: Elyrium will not begin work on any project until payment has been received. If payments are not made, services will not be rendered.

4. Refunds and Guarantees

  • Work Guarantees: While Elyrium guarantees that a specific amount of work will be delivered within agreed timelines (provided all client requirements are met), we do not guarantee specific results (e.g., SEO rankings, press release media pickups).
  • Refund Policy: As each project is custom-tailored to the client, refunds are not typically provided. However, client satisfaction is a priority. If there are issues with the delivered work, we will work with the client to resolve them.

5. Intellectual Property

  • Ownership of Work: Elyrium retains ownership of all intellectual property, including web designs, content, and logos, even after payment is made. Clients receive a license to use the final deliverables for their business needs upon full payment. The client does not own the underlying assets or files unless otherwise agreed in writing.
  • Portfolio Rights: By engaging Elyrium, clients agree that we may showcase their completed projects as part of our portfolio or marketing materials unless otherwise requested in writing by the client.

6. Termination of Services

  • Client-Initiated Termination: If the client wishes to terminate the project mid-way, they must notify Elyrium in writing. If the project has been paid in full but not completed, Elyrium will provide deliverables or work completed up to that point, but no refunds will be given for services already paid for. The client will retain a license for the completed work, but ownership remains with Elyrium.
  • Elyrium-Initiated Termination: Elyrium reserves the right to terminate a project if:
    • The client fails to provide necessary materials within agreed deadlines (after three reminders).
    • Payment is not received on time.
    • The client violates any terms outlined in this agreement.
  • Refunds on Termination: If Elyrium terminates the project due to client-related issues (e.g., non-payment or delays), no refund will be provided. Work completed will be handed over under the terms outlined above.

7. Liability

  • Limitation of Liability: Elyrium is not responsible for any indirect, incidental, or consequential damages arising from the use of our services. We are not liable for missed deadlines caused by client delays or for any dissatisfaction resulting from client-provided materials or instructions.
  • Content Liability: Elyrium is not liable for any legal claims related to the content provided by the client (e.g., copyright infringement, defamation, etc.). The client assumes responsibility for the accuracy and legality of any content provided to Elyrium.

8. Amendments and Changes

Elyrium reserves the right to modify these terms at any time. Changes will be effective upon posting on our website or via direct communication to clients. Continued use of our services constitutes acceptance of the revised terms.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts located in this jurisdiction.