Privacy Policy for Elyrium

Effective Date: 3rd October 2024

At Elyrium, we are committed to protecting the privacy and security of our website visitors and clients. This Privacy Policy outlines how we collect, use, store, and protect personal information, and explains your rights regarding the information we hold.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

  • Name and email address from inquiries or communications.
  • Business type for tailoring our services to your needs.
  • Payment information (such as card details or billing addresses) when purchasing our services.
  • Data through Google Analytics to help us understand how visitors use our website (this may include anonymous data like IP addresses and browser types).

We do not collect any data from individuals under the age of 18, as we do not target our services toward children.

2. Use of Collected Information

We use the personal information collected for the following purposes:

  • Responding to inquiries and communicating with potential clients.
  • Providing and improving our services, including web design, SEO, and content writing.
  • Processing payments for our services.
  • Sending promotional emails and updates regarding our services to individuals who have provided their details. You can opt out of promotional emails at any time by clicking the “unsubscribe” link or contacting us directly.

3. Data Sharing

We do not share your personal information with any third parties unless required by law or necessary to provide services (for example, to process payments).

4. Data Security

We take the security of your data seriously. All personal information is stored on a secure server and protected with industry-standard encryption methods to prevent unauthorized access, disclosure, or alteration.

5. Your Rights

Under the UK Data Protection Act 2018 and GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete information.
  • Request deletion of your personal data, unless we are required to retain it for legal or business purposes.
  • Opt out of receiving marketing communications.

To exercise any of these rights, please contact us at hello@elyrium.co.uk.

6. Data Retention

We retain personal information:

  • For marketing communications: until you opt out or unsubscribe.
  • For inquiries and service-related data: for 3 to 5 years to ensure we can follow up or assist in any ongoing projects.
  • For payment data: as long as necessary to comply with legal or financial regulations (e.g., tax purposes).

7. Cookies and Tracking Technologies

We currently use Google Analytics to track website performance. We do not use cookies at this time but may introduce them in the future to enhance your experience on our site. If we do, you will be notified, and we will provide details on how you can manage your cookie preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts located in this jurisdiction.

10. Contact Us

If you have any questions about this Privacy Policy or the handling of your personal information, please contact us at hello@elyrium.co.uk.